Terms of Service

Last updated: 12 July 2026

OVERVIEW

This website is operated by The Frankincense Company Ltd ("we", "us", "our"), a company registered in England and Wales under company number 10960893, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

We offer this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

YOUR STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you are the age of majority in your country of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in the immediate termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone, in accordance with applicable law.

You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any content on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 — PRODUCT INFORMATION AND ACCURACY

We take care to ensure that the information on this site is accurate and up to date. However, the material on this site is provided for general information only.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any such errors and to change or update information, or to cancel orders where information was inaccurate at the time of ordering. If we cancel an order for this reason after you have paid, we will refund you in full.

SECTION 4 — PRODUCTS, PRICES AND AVAILABILITY

Certain products may be available exclusively online through this website. These products may be available in limited quantities and are subject to return or exchange in accordance with our Refund and Returns Policy.

Prices for our products are subject to change. Any change will not affect orders you have already placed and which we have accepted.

We reserve the right to limit the quantities of any products we offer, and to discontinue any product at any time.

We do not sell our products for resale without our written agreement.

SECTION 5 — ORDERS AND ACCOUNT INFORMATION

Your order is an offer to buy from us. We accept your order when we send you an order confirmation email. If we are unable to accept your order, we will let you know and will not charge you.

We may limit or cancel quantities purchased per person, per household or per order. We may also limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors without our agreement.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more detail on returns, please see our Refund and Returns Policy.

SECTION 6 — THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools which we neither monitor nor control. Such tools are provided "as is" and "as available" without warranties of any kind. Any use of optional third-party tools is at your own risk, and you should familiarise yourself with the terms on which they are provided.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party materials or websites. Please review the third party's policies carefully before engaging in any transaction with them.

SECTION 7 — REVIEWS, COMMENTS AND SUBMISSIONS

If you send us creative ideas, suggestions, proposals, plans, reviews or other materials, whether online, by email, by post, or otherwise ("comments"), you agree that we may, without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but are not obliged to, monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or which violates any party's intellectual property rights or these Terms.

You agree that your comments will not violate the rights of any third party, and will not contain unlawful, abusive or obscene material or any malicious code. You may not use a false email address or misrepresent your identity. You are solely responsible for any comments you make and their accuracy.

SECTION 8 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 9 — PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws, rules or regulations; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, intimidate or discriminate on any grounds; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 10 — DISCLAIMER AND LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to the products we sell, or for any other liability that cannot be limited or excluded under English law.

Subject to the paragraph above:

We do not guarantee that your use of the website will be uninterrupted, timely, secure or error-free. The website is provided "as is" and "as available".

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable.

We are not liable for business losses. If you use our products for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our total liability to you in respect of any order shall not exceed the total amount paid by you for that order, except where the law provides otherwise.

SECTION 11 — INDEMNIFICATION

If you are using the Service other than as a consumer, you agree to indemnify, defend and hold harmless The Frankincense Company Ltd and our officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 12 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 13 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If you fail to comply with any provision of these Terms, we may terminate this agreement and deny you access to our Services. You will remain liable for all amounts due up to and including the date of termination.

SECTION 14 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service.

SECTION 15 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you and we both agree to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.

SECTION 16 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 17 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at hello@thefrankincensecompany.com.

The Frankincense Company Ltd 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom

Registered in England and Wales, Company No. 10960893